Should you change your Twitter auto response?

Is your Twitter auto reply enraging customers and turning them away? Here’s why you should think before you send an automated reply.

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Sometimes less is more – don’t bombard people with marketing

So it’s always polite to say thanks when someone follows you on Twitter [here’s my link just in case…], but what’s with all these auto responses? These over-the-top shouty messages that drop into your inboxes saying Hiya! Thanks for following me, yadda yadda, I really like want to be your friend, but really WHAT ELSE CAN I GET OUT OF YOU?

Have these guys forgotten that when we follow them we are REAL people. Not followers or  clicks. We’re on Twitter to engage, to chat, and yes to find people who like our stuff, but we’re not on here as potential customers – at least not to start with.

Here are five types of auto-response that really grate. Are you guilty? Is it doing your brand more harm than good?

  1. I’m an amazing social marketer – I can change your life.

    Hi ya, thanks for the follow! Would you like to shortcut your success by partnering with an net millionaire. I can transform your business – just follow me on Facebook, download my training manual, give me your email, I have a free e-book I might not have mentioned.

    What happened to the slowly slowly approach? Why jump in on day one? Isn’t it all about nurturing relationships these days, content marketing? But also engaging with your audience rather than just flogging stuff?

  2. The ah thanks you’re lovely, really really lovely

    Hey you thanks so much for following me, you’re a superstar and I’m so grateful you can follow me on my journey. I’d love you to be part of my little community – please join me on every social network going, I’m on Facebook, Pinterest, Google Plus, we’d love to have you.

    Firstly, if you want me to follow you on EVERY NETWORK GOING then at least engage a bit more, like some tweets and maybe follow me back on one. If you don’t want to follow me of course that’s fine but don’t try to market me just to get all your followers up on every single network.

  3. Thanks, I’m great, can I ask you a question?

    Thanks so much for following me – I hope you find my tweets inspire you in everyday life and help you reach your goals. While we’re here, because I can’t think what else to say because this is an auto response and NOT ACTUALLY ME can I ask you a question just to not look too rude and to get the conversation going – do you prefer Twitter or Pinterest?

    Thanks for telling me how great you are. I’m actually finding you less inspiring now – where’s the humility, the humour, the self degradation? Or if not where are we going with this? You inspire me with your fantastic uplifting tweets but every now and then you’ll ask me a question?

The question is do we actually NEED auto responses? They just annoy most people and if you REALLY want to follow that person on every social media network going, it’s not that difficult to find them.

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5 Comments

  1. July 28, 2016 / 12:50 pm

    Hate auto dms, nothing conversational about them, they feel totally spammy x

  2. July 28, 2016 / 3:47 pm

    Agree, hated automated anything! I’d rather have no acknowledgement than an automated message. #ablogginggoodtime

  3. September 29, 2016 / 5:07 pm

    I hate them. They seem to be the norm in the US so UK newbies pick up on that. I always reply to UK ones and say I unfollows those who auto dm, explain why and say I’m not the only person to think it. Most don’t realise how annoying it is, they think it’s the norm.

    I have to say I don’t say thanks to followers. Unless you spend all your time on Twitter you just can’t do it and tv I don’t expect it from others. If they engage or like then I’ll notice them and make an effort to engage back

    • September 29, 2016 / 7:33 pm

      I agree – I follow people I’m interested in, I don’t need a thank you. I also unfollow people who automatically send me messages asking me go to their blog, Facebook etc etc. Just feels so opportunistic and unfriendly!

      • September 29, 2016 / 7:41 pm

        Someone explained it like junk mail / spam to your email or through the letterbox. That’s when it brings it home to people who use auto DMs, how intrusive and rude it is when someone’s not signed up to it.

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